FAQ

FAQ

Frequently Asked Questions

Choose a category below to quickly find the help you need.

  • Are you a factory or a trading company?

    We are factory.

  • How can we guarantee quality?

    Always a pre-production sample before mass production and final Inspection before shipment.

  • Which kind information need for quotation?

    1.Sample photo with size or 2D/3D design
    2.Product material
    3.Specifications
    4.The quantity

  • What's your delivery time?

    For regular products, we keep them in stock. The specific delivery time depends on the items and the quantity of your order, usually 7-20days.

  • What are LVDA’s shipping and return policies?

    At Lvda, we want to make sure every customer is satisfied with their purchase!
    We provide logistics delivery services for all orders worldwide. The specific cost needs to be determined based on the quantity and weight of the product. You can contact us to obtain a quotation
    We stand behind all of our filters. If the filter is defective or flawed upon receipt and it’s been less than 90 days since the purchase, please contact us as soon as possible to schedule a return or exchange. If it’s been more than 90 days since the purchase, or the return reason is not a manufacturer defect, you may incur return shipping fees

  • How do I track my order?

    We send a shipping confirmation email when your order ships! Check your inbox to easily access your tracking number(s).

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